How to Request a Return or Exchange
To keep the process smooth, please contact Dresses.pk before sending any product back. Our team may need order details, product photos, delivery packaging photos and a short explanation so the case can be reviewed properly.
Return Eligibility Guide
| Case | Usually Possible? | Important Notes |
|---|---|---|
| Wrong item delivered | Yes, after verification | Share product and packaging photos with your order number. |
| Damaged or defective item | Yes, after review | Report quickly and keep original packaging where possible. |
| Wrong size selected by customer | May be possible | Depends on product type, stock availability, condition and exchange cost. |
| Custom stitched / altered outfit | Usually restricted | Custom measurements, alterations and made-to-order items may not be returnable. |
| Used, washed or perfumed product | No | Fashion products must be unused, clean and in resaleable condition. |
| International order | Case-by-case | Courier cost, customs and destination rules may affect return approval. |
Refund & Exchange Handling
Approved refunds are handled according to the payment method, verification status and order history. Exchange handling depends on product availability, size/color stock, courier route and whether the original item is received back in acceptable condition.
Items That Need Extra Care
Some fashion products need stricter checking because fit, fabric and hygiene matter more. Bridal dresses, formal dresses, party wear, embellished suits, kids wear, sale items, custom stitched outfits and international orders may require additional review.
- Always check the size guide before ordering fitted dresses or occasion wear.
- Read product descriptions, fabric notes, stitching type and size chart images carefully.
- For delivery delays or courier updates, use order tracking or contact support.
- For policy-level details, also review our terms and privacy policy.
Return Reasons We Track
These reasons are shown from return records in the system and can help customers understand common return categories.
Returns & Refund FAQs
Can I return a dress if the size does not fit?
It may be possible depending on product condition, availability, item type and whether the product was custom stitched or altered. Always contact support first.
What photos should I send for a return request?
Please send clear product photos, close-up photos of any issue, packaging photos and your order number. This makes review faster.
Do I need to keep the tags and packaging?
Yes. Keep tags, labels, invoices and packaging where possible. Used, washed, damaged after delivery or perfumed products may be rejected.
Can I return sale or discounted items?
Sale items may have stricter return rules. Check product notes and contact support before sending anything back.
How do I know my refund status?
Use order tracking where available or contact support with your order number. Approved refunds can also depend on payment verification and provider timing.
Are international returns supported?
International returns are reviewed case-by-case because courier cost, customs rules and delivery route can vary by country.