Our privacy approach
Our goal is to keep the Dresses.pk shopping experience simple, safe, and transparent. We only aim to collect information that helps us provide ecommerce services such as product browsing, checkout, order updates, delivery, returns, refunds, customer support, account management, fraud prevention, and website improvement.
This policy applies to customers in Pakistan and international visitors who use Dresses.pk. Some privacy rights and legal requirements may differ by country, but our general approach is to treat customer information carefully and use it only for legitimate business and support purposes.
Information we may collect
Depending on how you use Dresses.pk, we may collect the following types of information:
- Contact information: name, email address, phone number, WhatsApp number, and support contact details.
- Delivery information: country, city, address, postal code, location notes, and delivery preferences.
- Order information: products ordered, sizes, colors, quantity, cart details, order value, payment method, shipping status, return status, and customer notes.
- Account information: login details, saved addresses, wishlist items, order history, and customer preferences.
- Payment-related information: payment method, payment reference, proof of payment if uploaded, transaction status, and verification notes. We do not intend to store full sensitive card information on our own website.
- Website and device information: IP address, browser, device type, pages visited, search/filter activity, session data, cookies, and similar technical information.
- Communication information: emails, contact form messages, support requests, review submissions, return requests, and complaint details.
How we use customer information
We use customer information to operate and improve Dresses.pk, including:
- Processing orders, payments, confirmations, delivery, dispatch, tracking, returns, refunds, and exchanges.
- Providing customer support through contact forms, email, phone, WhatsApp, or other available channels.
- Managing customer accounts, saved addresses, wishlists, order history, and account security.
- Showing relevant products, fashion categories, size guidance, promotions, and personalized shopping features.
- Preventing fraud, fake orders, abuse, spam, payment disputes, unauthorized account access, and website misuse.
- Improving our website, product range, delivery operations, customer experience, and ecommerce reporting.
- Complying with legal, tax, accounting, payment, courier, marketplace, and operational requirements.
Orders, delivery, tracking, and returns
For ecommerce operations, some information must be used across different parts of the order lifecycle. For example, your name, phone number, address, city, order details, courier information, tracking number, return request, refund status, and communication history may be needed to complete delivery or resolve a support case.
Courier partners, payment providers, delivery teams, sellers where applicable, and support staff may receive only the information needed to perform their role.
Cookies and similar technologies
Dresses.pk may use cookies and similar technologies to keep the website working properly, remember cart/session activity, improve browsing, understand traffic, measure performance, prevent abuse, and support marketing or analytics where applicable.
You can usually control cookies through your browser settings. Some features, such as cart, login, checkout, currency preferences, or saved browsing sessions, may not work correctly if cookies are disabled.
When information may be shared
We do not aim to sell customer personal information. However, to operate an ecommerce website, information may be shared with trusted parties when necessary, including:
- Courier, rider, logistics, and delivery service providers.
- Payment gateways, banks, wallet providers, and fraud prevention services.
- Technology providers used for hosting, email, SMS, WhatsApp-style communication, analytics, or security.
- Marketplace sellers or brand partners when an order requires seller-level fulfillment or support.
- Legal, tax, accounting, regulatory, or enforcement bodies when required by law or legitimate business protection.
Data security
We use practical security measures to protect customer information and reduce unauthorized access, misuse, alteration, or loss. These measures may include access controls, secure admin workflows, fraud checks, server-side validation, audit logs, and careful handling of payment/order records.
No website or internet transmission can be guaranteed as 100% secure. Customers should also protect their account passwords, avoid sharing OTPs or payment proofs publicly, and contact us quickly if they suspect unauthorized account or order activity.
Marketing and communication
We may contact customers about order confirmations, payment updates, delivery updates, return/refund updates, account activity, service notices, and customer support matters. Where allowed, we may also send updates about new arrivals, sale offers, fashion guides, community content, or seasonal collections.
You can contact us if you want help changing your communication preferences.
International customers
Dresses.pk may serve visitors and customers outside Pakistan. If you place an international order or browse from another country, your information may be processed for international shipping, payment handling, customer support, currency display, fraud prevention, and legal compliance.
International delivery may require sharing shipment details with courier, customs, or logistics partners as needed to complete the order.
How long information is kept
We keep information for as long as needed for order processing, customer service, accounting, legal compliance, fraud prevention, security, dispute handling, analytics, and business records. Some order, payment, delivery, return, and refund records may need to be kept for longer periods because they relate to financial or operational history.
Your choices and requests
You may contact us for help with privacy-related questions, account information, order details, saved addresses, communication preferences, or data correction requests. We may need to verify your identity before processing some requests, especially if they relate to orders, payments, refunds, or account security.
Some information cannot be deleted immediately if it is required for legal, accounting, fraud prevention, dispute resolution, or order completion purposes.
Children’s privacy
Dresses.pk is an ecommerce shopping website. It is not intended for children to make purchases without parent or guardian involvement. If a parent or guardian believes a child has submitted information without permission, they can contact us for assistance.
Policy updates
We may update this Privacy Policy when our website, services, laws, payment methods, delivery operations, marketplace features, or customer support processes change. The updated version will be posted on this page with a revised update date.
Contact us
For privacy questions, account support, order help, delivery questions, or return/refund support, please use our contact page.
Contact Dresses.pk or visit our FAQ page for common shopping questions.